Refund policy
Eligible, unworn T-shirts may be returned within 14 calendar days after delivery with prior authorization.
Limited-edition headcovers are final sale, except when damaged, defective, or incorrect.
Made-to-order apparel normally requires 2–4 business days for production before carrier transit.
GolfSpoke Labs currently ships only to valid United States addresses.
1. Start a return request
Contact [INSERT GOLFSPOKE LABS SUPPORT EMAIL] within 14 calendar days after the carrier marks your order delivered. Include your order number, the item you want to return, and the reason for the request. Do not send an item back until GolfSpoke Labs provides return authorization and return instructions. Unauthorized returns may be refused or sent back to you.
2. T-shirt returns
A non-defective T-shirt may be eligible for return when all of the following are true:
The return request is submitted within 14 calendar days after delivery.
The shirt is unworn, unwashed, unaltered, free of odors, stains, pet hair, deodorant marks, and damage, and remains in resalable condition.
Any original packaging or product materials received with the shirt are included when reasonably possible.
The item was not personalized, marked final sale, purchased as a gift card, or otherwise identified as non-returnable before purchase.
Size and preference returns are accepted only under these eligibility requirements. To help avoid sizing issues, review the size chart on the product page before ordering.
3. Limited-edition headcovers
All limited-edition headcover sales are final. We do not accept returns or exchanges for sizing, style preference, duplicate purchases, buyer’s remorse, or other change-of-mind reasons. This rule protects the integrity and availability of small-batch releases.
If a headcover arrives damaged, has a manufacturing defect, or is not the item ordered, contact us within 14 calendar days after delivery and follow the problem-reporting process below.
4. Damaged, defective, or incorrect items
Inspect your order promptly after delivery. If any item arrives damaged, has a manufacturing or print defect, or is incorrect, contact us within 14 calendar days after delivery. Include:
Your order number;
A description of the issue;
Clear photographs showing the full item, the issue, and the shipping package or label when relevant.
After review, GolfSpoke Labs may provide a replacement, reprint, store credit, or refund, as appropriate. We may ask you to retain or return the item while the claim is reviewed. Normal print-placement, color, texture, stitching, or material variations that do not affect ordinary use may not qualify as defects.
5. Return shipping
For approved non-defective T-shirt returns, the customer is responsible for return shipping and for the risk of loss until the return is delivered to the location provided in our authorization. Use a trackable shipping service. Original shipping charges are non-refundable unless required by law or the return results from our error.
When an item is confirmed to be damaged, defective, or incorrect, GolfSpoke Labs will provide an appropriate remedy and may provide return instructions or a return label.
6. Refund review and timing
We will notify you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the credit to appear; your bank or card issuer may require additional processing time.
GolfSpoke Labs may reduce or deny a refund if an item is returned used, washed, damaged after delivery, materially incomplete, or outside the authorized return requirements, to the extent permitted by law.
7. Exchanges
We do not offer direct exchanges. If an eligible T-shirt return is approved, return the original item and place a separate order for the desired size or color. Limited-edition headcovers cannot be exchanged, and replacement availability is not guaranteed.
8. Cancellations and order changes
Contact us immediately if you need to change or cancel an order. Made-to-order apparel may enter production shortly after purchase, and an order cannot be changed or canceled once production or fulfillment has begun. Headcover orders also may be processed quickly and cannot be guaranteed cancellable.
9. Lost, stolen, or refused deliveries
A package marked delivered but not located should be reported to the carrier and to GolfSpoke Labs promptly. We will assist with available tracking information, but replacement or refund eligibility depends on the carrier investigation, the shipping information supplied at checkout, and applicable law. Shipping fees or reshipment costs caused by an incomplete or incorrect address may be charged to the customer.
10. Consumer rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.