Shipping policy
1. Shipping destinations
GolfSpoke Labs currently ships to valid addresses within the United States, including Alaska and Hawaii. Availability for U.S. territories, APO/FPO/DPO addresses, and P.O. boxes may depend on the product and carrier. We do not currently offer international shipping.
2. Processing and production
T-shirts are generally made to order. Most made-to-order apparel is produced and prepared for shipment within 2–4 business days after fulfillment begins. Limited-edition headcovers that are in stock are generally prepared for shipment within 1–3 business days. These are estimates, not guarantees.
Business days exclude weekends and U.S. federal holidays. Product launches, promotions, unusually high order volume, inventory issues, quality checks, weather, and other events may extend processing times.
3. Split shipments
T-shirts and headcovers may be produced or stored at different locations. A single order may arrive in multiple packages and on different dates. You will not be charged an additional shipping fee solely because we split an order after checkout.
4. Delivery estimates
Carrier transit estimates are displayed at checkout or provided with tracking when available. Delivery dates are estimates and are not guaranteed. GolfSpoke Labs is not responsible for carrier, weather, holiday, service interruption, or other delivery delays outside our reasonable control, but we will provide reasonable assistance when a shipment problem occurs.
5. Shipping charges
Shipping charges, discounts, and any free-shipping threshold are shown at checkout. Any advertised free-shipping offer applies only when the order satisfies the stated terms. Shipping charges are generally non-refundable except when required by law or when GolfSpoke Labs determines that the shipment problem resulted from our error.
6. Tracking
When tracking is available, it will be emailed to the address used at checkout. Tracking may take 1–3 business days after shipment to show movement. Because a split order may generate more than one tracking number, review all shipment notices before reporting a missing item.
7. Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you discover an error. We cannot guarantee that an address can be changed after fulfillment begins. If a shipment is returned, delayed, lost, or misdelivered because of an incorrect or incomplete address, additional shipping charges may apply and made-to-order or limited-edition items may not be refundable, subject to applicable law.
8. Lost, damaged, or missing packages
If tracking has not updated for an unusual period, the package appears lost, or the order arrives damaged or incomplete, contact [INSERT GOLFSPOKE LABS SUPPORT EMAIL] with your order number and relevant photographs. Also check the delivery location, household members, neighbors, building staff, and carrier notices. We may require a carrier investigation before issuing a replacement, store credit, or refund.
9. Risk of loss
Risk of loss and title for products pass as provided by applicable law and the terms of the selected carrier service. Nothing in this section limits rights that cannot legally be waived.